05 / Visibility
Operational Visibility and Process Tracking
See current status without assembling another report.
Let’s review your workflow ↗Understanding the problem
When status is only known after asking several people, visibility is limited. A dashboard alone is not the answer. State, time and ownership information must be generated where work happens; the dashboard should use those records.
ILLUSTRATIVE SCENARIO
Example: Understanding delayed work
A list of unfinished tasks may not explain why they are waiting. Start time, last state change, owner and waiting reason make delays easier to investigate.
How we build the solution
- 01
Define the states and source records behind each indicator.
- 02
Capture timestamps, ownership and status when actions occur.
- 03
Build role-based views, filters and visible freshness indicators.
Frequently asked questions
Is a dashboard over existing data enough?
It may be a starting point if the data is current and consistent. Missing states or timestamps will remain missing. First examine how records are generated.
Does tracking always need to be real-time?
No. Freshness requirements depend on how quickly decisions are made. Some tasks need event-driven updates; other reports can refresh periodically. Make delays understandable to users.
Which indicators should come first?
Consider actionable measures such as waiting work, processing time and exceptions. Define each indicator’s source, owner and purpose rather than adding many ambiguous metrics.